Woodgrange

Visitors were welcomed throughout the day and relatives told us staff were really friendly and helpful. An effective safeguarding system was in place to ensure people's safety and people told us they felt safe. Risks relating to people's individual health and care needs were assessed, and people received their medicines as prescribed. Staff supporting people with food and drink had received the appropriate training. Safe recruitment and background checks were in place and we observed there were enough staff to meet the needs of people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager and regional director demonstrated they were focused on meeting positive outcomes for people. The provider held regular meetings to keep people informed of developments and changes to the service. Care plans and assessment processes considered people's individual characteristics. Staff received regular supervision and attended frequent team meetings. Feedback about the registered manager was consistently positive and the provider worked closely with other health and social care professionals to ensure people received consistent and timely care.