Alton Manor Care Home - Portsmouth

People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. We have made a recommendation about this.

Current guidance on isolation of people on admission was not always followed. We made a recommendation about this.

Care plans and risk assessments although improved still required further updating and improvement, we made a recommendation about this.

Staff felt well supported by the manager and told us overall they were happy working at Alton Manor Care Home. Staff in the service worked well with each other and external professionals to ensure good health outcomes for people.

Medicines were managed safely, and the provider recruited people safely.

We observed positive and kind interactions between staff and people. Relatives felt staff treated people with dignity and respect and we observed staff respecting people's right to privacy.

People's rooms were personalised, and the layout of communal areas had significantly improved.

People knew how to raise concerns. They had confidence in the registered manager. Incidents and accidents were monitored by the registered manager. Where accidents and incidents occurred the registered manager ensured appropriate action was taken to reduce the likelihood of injury or reoccurrence.

The provider and the manager demonstrated a willingness to make further improvements and had identified areas for improvement prior to the inspection through their quality assurance systems and processes. They planned to ensure the service consistently provided good, safe, quality care and support. Further progress was still needed to fully embed and sustain these improvements.