Braemar Care Home

People received their prescribed medicines as required. There were safe arrangements in place for obtaining, storing and disposing of medicines.

Recruitment practices were effective and there were always sufficient numbers of staff available to meet people's needs in a safe and unhurried way.

People were protected from avoidable harm. Risks posed to and by people had been assessed and measures were in place and followed by staff, to manage individual people's risks. Environmental and infection control risks were also managed appropriately.

People's care plans and risk assessments contained detailed information about them and their care and support needs, to help staff deliver care that was individual to each person. Staff had received appropriate training and support to enable them to carry out their role safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had a very positive person-centred culture. People and staff told us the registered manager and other members of the management team were approachable. Staff, external health and social care professionals, people and their relatives all felt the registered manager was open, approachable and supportive. Everyone was confident actions would be taken to address any concerns promptly.

The service worked in partnership with other agencies to aid joined up, person centred care provision. There were effective governance systems in place to identify any concerns in the service and drive improvement.