Clarendon Care Home

We assessed all quality statements within the safe key question. We found improvements had been made since the previous inspection in January 2023. The service was no longer in breach of regulations relating to assessing risk, safety monitoring and management, learning lessons when things go wrong, using medicines safely and staffing. This meant people were safe and were not at risk of avoidable harm.

Safe systems were in place to manage risks.

People, family members and external health and social care staff told us they felt the service was safe.

We assessed all quality statements within the effective key question. We found improvements had been made since the previous inspection in January 2023. The service was no longer in breach of regulations relating to consent to care and treatment, assessing people's needs and choices and staff support. This meant the effectiveness of people's care, treatment and support achieved good outcomes.

Systems were in place to ensure consent to care and treatment, assessment of people’s needs and support to live healthier lives. Staff teams and external services worked well together.

People, family members and external health and social care professionals told us they felt the service was effective.

We assessed all quality statements within the caring key question. We found improvements had been made since the previous inspection in January 2023. The service was no longer in breach of regulation relating to respecting and promoting people's privacy and dignity and independence. This meant people felt well supported, cared for and treated with dignity and respect.

Systems were in place to ensure people were treated with kindness, compassion and dignity, promoting their independence and responding promptly to individual needs. Workforce wellbeing and development was promoted.

People, family members and external health and social care professionals told us they felt the service was caring.

We assessed all quality statements within the responsive key question. We found improvements had been made since the previous inspection in January 2023. The service was no longer in breach of regulation relating to planning personalised care to ensure people had choice and control and meeting their needs and preferences. This meant people’s needs were being met.

Systems were in place to ensure people received person-centred care. People were listened to and provided with information.

People, family members and external health and social care professionals told us they felt the service was responsive.

We assessed all quality statements within the well-led key question. We found improvements had been made since the previous inspection in January 2023. The service was no longer in breach of regulations relating to having effective systems to assess, monitor and improve the service and maintaing an accurate, complete record in respect of each person. This meant leaders and the culture they created supported the delivery of high-quality care.

Systems were in place to monitor quality, with learning and action taken to address any shortfalls. There was a capable and compassionate management team who, with staff, fostered a culture that delivered good quality care for people in partnership with external professionals.

People, family members and external health and social care professionals told us they fet the service was well-led.