Loring Hall Limited

Loring Hall is a residential care home providing personal and nursing care to 12 people with learning disabilities. The service can support up to 16 people in one building across three floors.

The service is a large home, bigger than most domestic style properties and larger than current best practice guidance. However, the size of the service having a negative impact on people has been reduced by the provider's focus on ensuring that people receive person-centred support which promotes choice, inclusion, control and independence. The service has been developed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives.

People were protected from the risk of abuse. Risks to people had been assessed and were managed safely. There were sufficient staff to safely meet people's needs. Staff knew to report any incidents or accidents and the registered manager reviewed incident records to look for trends and reduce the risk of repeat occurrence. People's medicines were securely stored and safely administered. The provider followed safe recruitment practices. Staff were aware of the action to take to reduce the risk of infection.

Staff were supported in their roles through regular training, supervision and an annual appraisal of their performance. People had access to a range of healthcare services and staff worked with other agencies to ensure people received consistent and effective support. Staff sought people's consent when offering them support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.