Elizabeth Court

People were happy living at Elizabeth Court and told us staff were kind and caring towards them. Relatives reporting feel their family member was well cared for and said they knew who to talk to should they have any concerns.

People lived in an environment that was suitable for their needs. Rooms were personalised and homely and the premises were checked for their safety.

People were safe with staff. Staff identified potential risks to people and took action to help prevent accidents or incidents. Staff knew how to recognise and report safeguarding concerns.

People received the medicines they required and were supported to access healthcare professional input when needed. People were monitored to help ensure they maintained a good level of health and provided with a sufficient amount and choice of food and drink to support this.

People were cared for by trained staff who were appropriately deployed around the service. People said they did not have to wait to receive care, but they were also encouraged to remain independent and make their own choices in their care.

Staff knew people well and provided individualised care to people. People's social histories were used to help develop activities they liked and the manager planned further opportunities for people, such as external outings.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The manager was making a good impression at the service as relative's told us she was responsive to them and staff said they felt supported. The manager had plans for where she wished to take the service and had

already created links with the local community to broaden people's experiences.