Gills Top

Rooms were located over two floors and there was an accessible lift available to use. There was a lounge area/dining room located on the ground floor as well as a lounge upstairs for people to access. All rooms were single occupancy and had en-suite facilities.

During the visit we identified two areas where the home could review their current approach to infection prevention and control. We have detailed our findings in the safe section of this report.

We found the following examples of good practice:

The registered manager consistently reviewed processes in place in line with national guidance, to ensure that visitors did not introduce and spread Covid-19. The registered manager had reviewed the homes visiting policy in a timely manner in response to a local outbreak.

Staff supported residents of the home with their social and emotional wellbeing. Alternative forms of maintaining social contact were in place including regular telephone calls, online catchups, cards, letters and the use of closed social media groups to post general updates and information. People were supported to join in activities to maintain their wellbeing.

Staff followed government guidelines in relation to PPE. The home had sufficient supplies of PPE for staff and visitors.

The care home was clean, well maintained and odour free.

The five questions we ask about services and what we found