Milton House Nursing and Residential Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, not all records relating to people's capacity and DoLS applications were clear. We have made a recommendation about this.

Care plans had been developed which helped guide staff on how to provide, person centred care which reflected people's preferences.

Staff were caring in their approach, acting in the best interests of the people. People enjoyed a variety of activities, which included taking part in community events and local church groups. The provider was keen to expand the activities schedule and was working with people to continually review their interests and greater increase their opportunity.

People and their relatives were asked to give their feedback about the service on a regular basis. The registered manager used these comments to review the care provided, developing action plans when needed, which helped to continually improve the service.

People and relatives were happy with the care provided by the service. One relative said, "The care is fantastic, and they do the best they can do." One person told us, "[Milton house] has nothing to improve, it's very good."