Israel Sieff Court

We found the following examples of good practice.

The service was clean throughout, and there were procedures to ensure any infection control risks were minimised. Additional cleaning schedules had been introduced since the beginning of the coronavirus pandemic. Areas that were frequently touched, such as door handles and light switches, were cleaned several times a day. Hand sanitiser was readily available on the premises.

The home had a suitable system in place to support relatives and friends to visit people living in the home during the COVID-19 pandemic. Government guidance was being followed and the home had supported visits to recommence safely within the home. Visits were pre-booked to ensure they were staggered and the number of visitors in the home was manageable at all times. Visitors were required to complete a COVID-19 test prior to entering the home and wear personal protective equipment (PPE) during their visit.

Staff had received training about how to keep people safe from the risk of infection and how to use PPE correctly. The provider ensured there was enough PPE available for staff at all times. We observed staff wearing appropriate PPE. Information about decisions, testing and vaccinations was clearly recorded to provide assurance and overview.

The registered manager was visible and supportive to staff. The registered manager sought support and advice from external agencies including the local health protection team and CQC and was open to all advice and guidance offered.

Further information is in the detailed findings below.

The five questions we ask about services and what we found