Brampton Lodge

People's experience of using this service: We continued to receive positive feedback about Brampton Lodge. One person said, "Its very good care, I have a very comfortable room." Another person said, "The staff are very kind. They are very good at respecting our privacy, we know the deputy manager well, they are very good to us." A relative said, "We are very impressed with the home, Mum is being well looked after."

People told us that staff met their needs with care and were friendly towards them. We continued to observe staff with kind and positive attitudes to delivering person centred care. During the inspection, we often heard staff saying kind things to people and observed that staff were friendly and attentive to people's needs.

Equality, diversity and human rights policies were in place and the care assessments included sections about people's backgrounds and lifestyles. Staff worked in partnership with people, respecting people's rights and always offering people choices about their care.

Risks assessments and the ongoing maintenance of the premises and equipment minimised the risk of people being exposed to harm. The premises were adapted to people's mobility needs to make all areas of the premises and garden accessible to people with mobility problems. People's needs were fully assessed and people's right to retain independence in their day to day lives was respected. Staff understood how to safeguard people at risk and how to report any concerns they may have. The staff learnt from incidents and accidents to reduce the risk of them reoccurring.

Care plans had been developed to assist staff to meet people's needs. The care plans were consistently reviewed and updated.

People, their relatives and health care professionals had the opportunity to share their views about the service. Complaints made by people or their relatives were taken seriously and thoroughly investigated.

Safe recruitment practices had been followed before staff started working at the service. Staff had supervision and personal development opportunities to learn skills in social care. Staff training was ongoing. There were systems in place for ensuring the staffing levels and staff skills balance were maintained to meet people's needs.

There were policies and procedures in place for the safe administration of medicines. Staff had been trained

to administer medicines safely. People were offered a range of food choices and encouraged by staff to eat healthily. People had access to GPs and their health and wellbeing was supported by prompt referrals and access to medical care if they became unwell.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff followed good hygiene practice to minimise the risks from the spread of infection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk