Turketel Road

People decided on a daily basis what they would like to do, and staff supported this. People took part in a range of activities which they enjoyed and were supported by staff to try new things. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Relatives told us, and we saw that staff persevered and were committed to people expanding their experiences no matter how long this took.

People were supported to manage their health and staff worked with health care professionals to meet people's needs. People's medicines were managed safely and in the way, they preferred. People were involved in planning and cooking their own meals. Staff worked with people to expand the foods they would eat whilst respecting their choices.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People were supported to be part of their local community.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The manger and staff had a shared vision and set of values which focussed on supporting people to achieve their fullest potential. The manager and provider's quality team carried out a range of audits to monitor the quality of the service. Staff were recruited safely and there were enough staff to meet people's needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk