Laburnum House

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: • The home applied the principles and values of Registering the Right Support and other best practice guidance. These ensured people who live at the home can live as full a life as possible and achieve the best possible outcomes that include control, choice, inclusion and independence. • People were supported to meet goals they set which included going on holiday within the UK and abroad. • When people's needs changed, staff supported them in reviews with healthcare professionals to support the best outcomes possible for them. • People were supported to gain confidence, and take positive risks, including visiting places or being involved with activities which would have previously not been possible due to anxieties. • People were treated with kindness, respect and compassion. Staff had formed positive relationships with people. • People used a variety of communication methods, which were understood by staff. Some people were supported in decision making with picture cards or photographs for references. • People were supported to be as independent as possible. Staff worked with people to re-gain confidence and gain independence. • People were involved in their care planning and reviews.