Folkestone Care Centre

The service was clean and staff were observed to be following guidance in relation to wearing personal protective equipment (PPE). There had been improvements made to the environment; dementia friendly signage had been implemented to support people who could become disorientated.

People and their relatives told us staff had the skills and experience to support them. Staff had a support system and had regular supervision to aid them in their roles. Before people moved into the service, staff completed an assessment of their needs to ensure they could meet them. People received support from external healthcare professionals including the falls team, GP community mental health team and the district nurse when required. People told us they enjoyed the food at Folkestone Care Centre.

People told us staff treated them with care and kindness. A person told us, "Oh yes, staff are all very friendly." Staff encouraged people to be as independent as possible, and to maintain their appearance. A relative told us their loved one had improved significantly since moving into the service. People were supported to make decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received person cantered care specific to their needs. Care plans and risk assessments had been improved since our last inspection, and staff had sought support from Dementia UK to make them person centred. People were supported to take part in activities and to spend time with their loved ones. Information was accessible to people in a format that was meaningful for them. People and their relatives told us they knew how to raise concerns and complaints.

There was a positive culture within the service which supported positive outcomes for people. Staff spoke about people with kindness. People were supported to be involved in the service and share their thoughts

and ideas through surveys and meetings. Since our last inspection there were improvements with the checks and audits completed. A new electronic system to audit the service was implemented and when improvements were identified they were added to a continuous improvement plan.