Brabourne Care Centre

Audits and checks were completed regularly however, they failed to identify issues with medicines and care plans. The quality lead was in the process of reviewing and updating all care plans and risk assessments, however there was no priority to review the highest risks to people. Following the inspection, the registered manager sent us an improvement plan detailing how they planned to review all risk assessments, alongside a full audit of medicines and improvements to implement.

When accidents and incidents occurred, these were analysed by staff and action taken to mitigate risks to people. People were safeguarded from the risk of abuse. Staff had received training in safeguarding people. People were supported by enough staff and were supported by regular agency staff when needed. The service was clean and well maintained.

There was a positive culture within the service. We observed positive, kind interactions between people and staff. Staff worked with external healthcare professionals to ensure people received joined up care. People's opinions on the service were sought and staff shared information with people and relatives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.