Glover House

At the time of this inspection there were three people living in the service. All of these people had complex needs for support and one person used an individual form of sign-assisted language to express themselves.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who live in the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning adaptive needs/or autism to live meaningful lives that include control, choice, and independence.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

People's experience of using the service: People and their relatives were positive about the service. A person said, "I'm good here and I'm happy here." A relative said, "I think the staff at Glover House are excellent and so I never have to worry about my family member."

People were safeguarded from the risk of abuse.

People received safe care, treatment and support in line with national guidance from support staff who had the knowledge and skills they needed.

There were enough support staff on duty and safe recruitment practices were in place.

People were supported to use medicines safely.

Lessons had been learnt when things had gone wrong.

People had been helped to receive medical attention when necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Some parts of the accommodation had not been well maintained.

Support staff were courteous and polite.

Confidential information was kept private.

People received person-centred care and they were supported to pursue their hobbies and interests.

There were robust arrangements to manage complaints.

There were arrangements to treat people with compassion at the end of their lives and to enable them to have a pain-free death.

People had been consulted about the development of the service and quality checks had been completed.

Good team work was promoted and regulatory requirements had been met.