Ashminster House

Care records were comprehensive and detailed risks people faced. Risks had been assessed and guidance was in place for staff to follow to minimise the risk of these occurring and to keep people safe. Risks were regularly reviewed and updated as required. People who were receiving support from external healthcare professionals had updates to their care plans and there was clear guidance in place for staff to support people appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by trained staff who had been recruited safely. There was a clear structure in place for staff to report to and the registered manager had an 'open door policy' in place enabling staff to go straight to them if they were concerned.

People were supported to take their medicines as prescribed. Records reviewed were complete and up to date and medicines were stored and disposed of correctly.

Staff supported people to stay as safe as possible and minimise the risk of infections. Staff had access to Personal Protective Equipment and had completed infection control training.

The registered manager completed a range of checks and audits of the service to ensure any issues were identified quickly and actions were taken to put things right. Accidents and incidents were investigated fully, and any lessons learnt from these were shared with the wider staff teams to minimise the risk of reoccurrence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk