Warren Lodge Care Home

Warren Lodge followed safe and robust recruitment practices and there were enough staff deployed to provide safe care. People and relatives were complimentary about the staff and described them as kind, friendly, knowledgeable and respectful. One person said, "The carers are very good. If I need anything I just walk to the office." Relatives told us their loved ones were treated with dignity and respect.

Risk assessments were up to date and people received care and support from staff who knew them well. Medicines were managed safely, and lessons were learned when things went wrong. There were effective infection control procedures in place and people and relatives told us rooms were always kept clean and tidy.

People were encouraged to join in with group activities where this was possible, and staff engaged regularly with people who were cared for in their rooms. Any concerns or complaints raised had been investigated and resolved.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Effective quality assurance processes were in place to monitor the service and regular audits were undertaken. A new manager had been appointed since our last inspection and staff told us they found them approachable and supportive with an open-door policy. Relatives also spoke very positively about the new manager.