Croft House Care Home
- Care home
- 38 beds
- Nursing care
- Registered since 2010
- Essex, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
6 months
since the latest rating was published.
295 of 361
rated care homes in Essex are rated Good, like this one.
Croft House Care Home: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Redbond Lodge Good, 0.3 miles away
- – The Moat House Care Home Not yet rated, 2.5 miles away
- G Glendale Residential Care Home Good, 2.8 miles away
- G Bings Hall Good, 3 miles away
- G Humfrey Lodge Good, 6.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 April 2026 (assessment visit 19 February 2026). Quoted under the Open Government Licence.
Date of assessment: 03 March 2026 to 27 March 2026
Croft House Care Home is a residential care home providing accommodation for persons who require nursing or personal care with capacity for up to 35 people. There were 31 people living at Croft House Care Home at the time of our inspection. The service provides care to older people. This was a fully comprehensive inspection, and we looked at all 5 key questions.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The provider had robust governance systems in place which helped to ensure people’s safety and wellbeing was maintained. These systems helped to drive improvement and reduce the recurrence of some incidents. Risks to people’s health, safety and wellbeing were assessed and routinely reviewed.
Staff were kind, caring and promoted people’s dignity and independence. The provider promoted a person-centred culture.
The environment was clean and well maintained. Equipment was serviced regularly and environmental checks were completed to ensure the safety of the service. People received their medications as prescribed.
Staff told us they felt supported and able to raise any concerns with the management team. Recruitment processes were managed safely. The registered manager was responsive to feedback throughout the assessment.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Melanie Kemsley
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 25 February 2021. Latest assessment published 16 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Bupa Care Homes (BNH) LimitedBrand: BUPA Group
- Ownership type
- Organisation
- Companies House number
- 02079932 (opens Companies House)
Bupa Care Homes (BNH) Limited runs 26 services in England, 6 of them in the East of England. 21 are rated Good or Outstanding and 5 are rated Requires improvement or Inadequate.
Other services run by Bupa Care Homes (BNH) Limited
- O Arbrook House Care Home Outstanding. Care home with nursing, Surrey, South East
- O Aylesham Court Care Home Outstanding. Care home with nursing, Leicestershire, East Midlands
- O Queensmount Care Home Outstanding. Care home with nursing, Bournemouth, Christchurch and Poole, South West
- O Tenterden House Care Home Outstanding. Care home with nursing, Hertfordshire
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Croft House Care Home provide nursing care?
- Yes. The Care Quality Commission lists Croft House Care Home as a care home with nursing.
- How many beds does Croft House Care Home have?
- The Care Quality Commission's register lists 38 beds at Croft House Care Home.
- When was Croft House Care Home last inspected?
- The Care Quality Commission's latest rating for Croft House Care Home was published on 16 April 2026.
- Who runs Croft House Care Home?
- Croft House Care Home is run by Bupa Care Homes (BNH) Limited. It runs 26 services in England, 6 of them in the East of England.
- What is Croft House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 April 2026.
Contact
- Phone
- 01371 872135
- Address
- Braintree Road, Great Dunmow, CM6 1HR Map (opens Google Maps)
Compare nearby
- G Redbond Lodge Good, 0.3 miles away
- – The Moat House Care Home Not yet rated, 2.5 miles away
- G Glendale Residential Care Home Good, 2.8 miles away
- G Bings Hall Good, 3 miles away
- G Humfrey Lodge Good, 6.1 miles away