Abbots Leigh Manor Nursing Home

People were protected from the risk of abuse because staff received training in how to identify and report concerns. The registered manager worked closely with the local authority to ensure people were safe and well supported.

When people required support with their medicines, this was done safely. Medicines were stored safely and securely.

The service was well led. People received person centred care which met their needs. People, relatives and staff all gave positive feedback about the culture of the service and the support they received from the registered manager.

There were systems in place to monitor the quality and safety of the service and this included regular audits. The Director and Nominated Individual spent time at the service maintaining oversight and working alongside the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We did discuss with the registered manager how best interests decision making would benefit from more detailed recording. They told us this was something they had identified and were going to be introducing a new form for this purpose.