Lampton House

People told us they felt safe living at Lampton House and were able to approach staff with any needs. People and their relatives felt involved in the service at all points. Policies and staff practice ensured there was joint working with other agencies and continuity of care to keep people safe.

Staff had training on how to recognise and report harm and abuse and they knew how to apply it. Incidents and accidents were reported openly, and learning was shared to improve where necessary.

Staff worked with people, relatives and other professionals to assess and manage the risks people might face in a balanced way. Staff knew when people’s risks changed and took appropriate actions to keep them safe. They used equipment safely to assist people.

People were supported to make choices, and decisions were made in their best interests where necessary. Relatives were involved in reviewing care plans and risk assessments as appropriate. When we highlighted some risks which required further assessment, the provider took action to update records promptly.

The building and equipment were regularly checked to reduce and manage risks and improvements made where required to keep people safe. The service had effective infection prevention and control measures.

Staff supported people safely with their medicines in the way people preferred. Staff who gave medicines had regular training and checks to ensure their practice was safe.

People and their relatives spoke positively about the staff team. The numbers and skills of staff matched the needs of people using the service. Staff were safely recruited and received supervision and training to ensure they were skilled, and people were kept safe.

People, their relatives and staff gave positive feedback about the culture and leadership of the home. Staff felt the management team were approachable, fair, and supportive. They were kept up to date, supported and felt involved in the service.

We saw evidence that when concerns had been raised, the management team addressed these, and lessons were shared and acted on. Managers were open to ongoing learning and improvement. Progress against actions was monitored to ensure plans were achieved.

The service had systems to monitor and improve standards and safety and action was taken when shortfalls or concerns were identified.

Staff received training and understood equality, diversity and human rights principles. The provider was keen to ensure everyone felt included and valued in the organisation.

People were supported by staff to take part in activities and pursue their interests. People were encouraged to maintain relationships that were important to them, and friends and family could visit at any time. There were well established links with other professionals which helped in providing good care provision and joined-up care.