63 Coronation Road
- Care home
- 6 beds
- No nursing
- Registered since 2010
- Central Bristol, Bristol, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
The only one
rated Requires improvement care home in Bristol, out of 83 with a rating.
63 Coronation Road: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Claro Homes (Good, 0.2 miles away) and Osborne Court (Good, 0.8 miles away).
Nearest care homes:
- G Claro Homes Good, 0.2 miles away
- G Osborne Court Good, 0.8 miles away
- G Wells Road Good, 1.3 miles away
- G Alexandra House - Bristol Good, 1.4 miles away
- G Avenue House - Bristol Good, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 June 2026 (assessment visit 20 March 2026). Quoted under the Open Government Licence.
Date of assessment: 25 March 2026 to 2 April 2026. 63 Coronation Road is a care home registered to provide accommodation and personal care to adults with mental health support needs. The service provides care and support to up to 6 people. At the time of the assessment there were 5 people using the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The provider was in breach of the legal regulations relating to premises and good governance. The overall rating for the service is requires improvement. People told us they felt safe using the service and able to raise any concerns. However, we were not assured systems for managing the maintenance and cleaning of the premises were effective, we identified areas in need or cleaning and repair. Staff supervisions and appraisals had not been kept up to date. We identified some shortfalls in support planning in relation to people’s needs and preferences. Governance systems were not always effective in monitoring and improving the quality of the service, for example in relation to the submission of CQC notifications. However, Individual risks were assessed, and people were supported to take positive risks. Staff knew people well and felt supported in their roles. There were enough staff available to meet people’s needs, and medicines were managed safely. Staff treated people with kindness and compassion and upheld their dignity during care. The service maintained positive working relationships with other health and social care professionals and valued diversity in their workforce. The management team responded positively to the shortfalls identified; we asked the provider for an action plan in response to the concerns found during this assessment.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to premises and equipment. The service environment was not kept clean or properly maintained.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent and not always effective to monitor the quality and safety of the service. The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 29 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 June 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 21 October 2017. Latest assessment published 29 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Milestones TrustBrand: Milestones Trust
- Ownership type
- Organisation
- Companies House number
- 02011021 (opens Companies House)
- Charity number
- 294377
Milestones Trust runs 36 services, all in the South West. 33 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Milestones Trust
- O Mayo House Outstanding. Care home, South Gloucestershire
- O Milestones Supported Living Service Outstanding. Home care, South Gloucestershire
- G 120 Furber Road Good. Care home, Bristol
- G 12A Masefield Avenue Good. Care home with nursing, Swindon
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does 63 Coronation Road provide nursing care?
- No. The Care Quality Commission lists 63 Coronation Road as a care home without nursing.
- How many beds does 63 Coronation Road have?
- The Care Quality Commission's register lists 6 beds at 63 Coronation Road.
- When was 63 Coronation Road last inspected?
- The Care Quality Commission's latest rating for 63 Coronation Road was published on 29 June 2026.
- Who runs 63 Coronation Road?
- 63 Coronation Road is run by Milestones Trust. It runs 36 services, all in the South West.
- What is 63 Coronation Road's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 June 2026.
Contact
- Phone
- 0117 907 7217
- Address
- Southville, Bristol, BS3 1AR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Claro Homes (Good, 0.2 miles away) and Osborne Court (Good, 0.8 miles away).
Nearest care homes:
- G Claro Homes Good, 0.2 miles away
- G Osborne Court Good, 0.8 miles away
- G Wells Road Good, 1.3 miles away
- G Alexandra House - Bristol Good, 1.4 miles away
- G Avenue House - Bristol Good, 1.5 miles away