Claro Homes

The service is divided into different units, including one area for females only. There are communal areas and a newly developed garden courtyard, all of which can be accessed by anyone.

Staff assessed, monitored and managed safety as far as possible to protect people and minimise risk. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We were assured that people were protected by the prevention and control of infection, although some areas of the service required refurbishment or repair to reduce potential risks. A plan was in place to carry out improvements and refurbish some areas.

People were supported to take their medicines safely and as prescribed. Staff who helped people take medicines had been trained to do so. Staff knew people well and understood their health and wellbeing needs. There was regular communication with other professionals and referrals were made to specialist services as required.

The numbers and skills of staff met the needs of people using the service. Staff knew people well and were able to consider their individual needs, wishes and goals. Safe recruitment practices were in place.

There was a positive culture where staff felt valued and were able to support people to develop and achieve their potential in individual ways. Staff applied the provider's values in their practice.

The management team were visible and led by example. They had a good oversight of the service and responded to people's changing needs. Governance processes were effective and helped improve standards to ensure high quality care and support was provided. The provider sought feedback from people and others who supported them. The management team were open and responsive to feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk