The Recovery Hub

We found the following examples of good practice.

• Staff worked closely with people at the service to educate and support them to understand risks from the Covid 19 virus. It was reported by staff that people had a good understanding of the actions they needed to follow to stay safe. • The service supported one person to safely receive visits from a member of their family. Visitors could stay in touch with family members and friends on video calls via the services wireless network. This was to reduce risk of isolation. • People were well supported to stay safe and to go to the community when they wanted to. • Staff had been trained and were regularly updated during the pandemic. This had helped the team know how to support people and others to stay safe. • The provider had taken a proactive forward planning approach just before the pandemic began. This had meant there had been a full supply of Personal Protective Equipment (PPE). • Audits and checks were undertaken as well to monitor quality and safety.

Further information is in the detailed findings below.

The five questions we ask about services and what we found