Wells Road

We reviewed recent notifications from the service. These give us information about the safety and wellbeing of people. We looked at how people using the service were being kept safe. This was because we had been sent a number of notifications about incidents or behaviours that challenge between people who live at the home. At our visit we were well assured that people were safe and properly supported when they showed certain behaviours that may challenge others.

We found people were protected from the risk of acquiring infections and there were systems being followed to keep the home clean. Personal protective equipment was readily available to staff and all staff were following the latest guidance.

The registered manager and staff showed they had a detailed knowledge of the people they supported. The team had developed trusting relationships, so that people felt safe receiving support. People were able to have privacy and independence with staff nearby if needed.

The registered manager worked closely with the local safeguarding team to reflect on the current practice within the service to ensure that lessons were learned and to make improvements where needed. Rating at last inspection: The last rating for this service was Good (7 March 2018).