Hampstead Road Care Home

• Large photo ID staff badges were being used. These were to help people know who each staff member was. This was because wearing masks can make it harder to identify staff faces. • The service had purchased two outside seating pods. These offer people and families and friends a safe way to meet up outside. • A new photo service user guide had been produced. This was to help potential new people moving to the home to see how it looks during this time. Regular video calls have been made to a person soon to move to the home. This has helped them get a real 'feel' of the place even though they can't visit. • Visitors could see family members and friends on videocalls via IT equipment provided by the service. This was to reduce risk of isolation due to the need to reduce potential infection transmissions of visitors in the service. Regular newsletters were being issued and video calls were held with the service and family members and friends. • Staff had been well trained and were regularly updated during the pandemic. This had really helped the team know how to support people and others to stay safe. • The provider had shown they had taken a proactive forward planning approach just before the Pandemic began. This had meant there had been a full supply of Personal Protective Equipment (PPE). • At least daily manager audits and checks were undertaken as well to keep monitor quality and safety.

Further information is in the detailed findings below.

The five questions we ask about services and what we found