Court Lodge

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People's experience of using this service: ● Some aspects of the service were in need of repair, and despite being reported by management, the provider had not taken timely action to resolve them. ● People and their relatives had positive feedback about the service. People told us they decided how they spent their time, and the activities they took part in. Staff used information from people's histories and background to review different interests and hobbies they could revisit. ● Staff used technology to enhance people's care, by supporting them to access the internet to view film trailers or search for equipment. ● People were supported to take positive risks, accessing the community regularly, and being involved with food preparation. Risks has been assessed and there was clear guidance for staff to follow. ● People told us there were enough staff to keep them safe, support them to follow their interests and take part in activities. ● People were supported to maintain a balanced diet. Some people had healthcare conditions that effected their eating or drinking and were supported to manage these independently. ● People, their relatives and staff were positive about the culture of the service, and felt it was well-led. ● The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that is appropriate and inclusive for them.