Grove Lodge Care Home

People's needs were assessed and reviewed regularly. People received the support they needed to eat and drink well, and staff supported them to access any health care services they may need. The environment had been adapted to meet people's needs. Staff accessed a variety of training and told us they felt well supported in their role. Work was ongoing to ensure staff were fully compliant with all mandatory training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by a consistent staff team who knew them well. People told us staff were kind and caring and staff spoked with affection about the people they supported. People were encouraged to make decisions for themselves, their dignity and privacy was respected, choice and independence were promoted.

People were receiving personalised care and told us they had freedom of choice. People's communication needs were assessed and supported. People were supported to go out and engage in activities and interests as much as possible. People felt able to raise concerns if they had any and were confident these would be quickly addressed.

The management team were visible within the home and people knew who they were. Staff felt well supported by the management team and people spoke highly of the service and how this was run. People, relatives and staff were encouraged to share their views and ideas in a variety of forums and the management team were committed to continually improving the home. The registered manager and deputy were responsive to feedback and took action when needed.