Pearce Lodge Care Home

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's freedom was not unnecessarily restricted, a positive behaviour support approach was taken and physical restraint was not used. Suitable equipment to support with mobility was in place and subject to regular checks. Staff completed a variety of training to ensure they had the specific skills to meet people's complex needs, however we have made a recommendation about learning and development.

Right Care: People were supported by staff who knew them well and were kind and caring toward them. People's safety and care needs were identified, and care was planned to ensure their needs were met. Staff understood how to protect people from abuse and were confident the registered manager would take action to protect people, should this be required. Suitable recruitment checks in place to ensure staff were of suitable character to support people and there were sufficient numbers of staff to support people to live their daily lives.

Right Culture: There was a positive and person-centred culture at the service. People and relatives had opportunities to share feedback on the service. Staff were involved in sharing feedback through meetings and felt valued in their roles. The positive culture meant people received care that was tailored to their needs and supported positive risk taking. The service engaged in a wide variety of forums to drive improvement with the service and within the health and social care system.