The Together Trust Domiciliary Care Agency

People's experience of using this service:

• People who used the service received highly personalised case and support which met their individual needs • People were encouraged to share their views about what they wanted to achieve and their support was built around these goals to help them achieve them. • People using the service and staff knew each other well and efforts were made by the service to ensure people were supported by the same staff as much as possible. • People were treated with respect. • Staff were imaginative in the ways they developed people's interests and hobbies to engage them in the wider community, for example through work placements. • The service had a culture of continually looking to be self-critical in order to improve the quality of care provided. Complaints and other incidents were used as opportunities for learning. • Risks to people were managed to allow them to do the things they wanted in as safe a way as possible. • The service met the characteristics for "good" in all of the key questions we inspected. Therefore, our overall rating for the service after this inspection is "good". • More information is in the full report.