Acacia Homecare (Stockport)

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People had been involved in writing their own individualised care plans which ensured they received person-centred care. Care documentation was detailed and outcome-focussed. They included information on people's family, history, skills and interests.

Staff were highly trained and supported by management to provide a high quality, personalised service to people. The provider had ensured they followed safe recruitment processes.

People told us they felt safe. Staff had a good understanding of how to safeguard people from abuse. Comprehensive risk assessments were in place to guide staff to safely care for people.

Staff demonstrated a very good understanding of independence, consent and choice.

The service used an electronic hand-held, system to ensure people's care need records were always up to date.

The registered manager was passionate about involving people in the community they lived.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.