Home Instead Stockport and Tameside

Staff had received a comprehensive programme of support including an induction, training and ongoing supervision programme. The management team carried out regular competency checks to ensure staff were providing safe, effective and quality care that people were happy with. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access a wide range of health care professionals and people received timely care and support.

People received compassionate care from kind and caring staff who loved their job and were passionate about providing good care. People were involved in decisions about their care and were treated with kindness, privacy, dignity and respect. Staff were recruited for their caring nature and had time to spend with people during their care calls.

Care plans were very detailed, inclusive and person-centred and written with full involvement of people and those important to them. Any changes were reviewed and updated to ensure plans reflected current need. Staff knew people well and were aware of people's needs and their individual preferences for care. People were supported to maintain their independence, social links and hobbies.

The service had new franchise owners and a new manager who was in the process of registering with the CQC along with the general manager. Management systems, such as audits and quality assurance, were robust and actively used to monitor and continuously improve the service. There was a person-centred and positive culture with community and staff engagement. The service gave person-centred, caring and professional support to people, their relatives and staff and aimed to continuously improve.