Chester Lodge Care Home

People were protected from the risk of abuse. Staff had received training and understood how to keep people safe. They told us they felt confident to raise any concerns and believed they would be promptly acted upon. Safeguarding policies and procedures were in place.

There was a clear and robust procedure in place for the administration of people's medicines. The management of 'as required' medicines was clear and consistent records were in place. The provider had policies, procedures and guidance in place to support staff when administering medicines.

Care plans and risk assessments included sufficient information to reflect people's individual needs and preferences. They were reviewed regularly and updated each time people's needs changed.

The staff and management team worked closely with health and social care professionals to ensure the best outcomes for people.

Safety checks of the premises and equipment had been undertaken. All areas of the service were clean and well maintained. People had personal emergency evacuation plans (PEEPs) in place.

Improvements had been made in the governance systems. The management team identified and promptly addressed any areas identified for development and improvement.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.