Orchid Villa

Orchid villa is a purpose build single story building set within the Grosvenor Villas complex of care services. People have their own bedrooms and some bedrooms have en-suite facilities. There are a variety of communal areas including living, dining and outside areas and adapted bathrooms. The main kitchen and laundry services are shared with other services on site.

People had their needs assessed and reviewed regularly. Referrals were made to appropriate health care services for specialist advice and this was incorporated into care plans. People were supported to maintain a healthy diet and drinks and snacks were provided throughout the day. The service had implemented some adaptions to meet the needs of people living with dementia and further improvements of the premises was planned. Staff felt well supported and trained to undertake their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to make choice around their daily lives and, where they were subject to restrictions, appropriate assessments and referrals were made.

People felt staff were kind and caring and their dignity was promoted. We observed staff support people to maintain independence and promote choice. Staff knew people well and understood their care needs and preferences.

Care records were person-centred and reflected people's needs and preferences. The service was in the process of moving from paper based to electronic recording systems. A new wellbeing programme was due to be implemented shortly after our visit to promote activities and interests, community links and wellbeing. Relatives were supported to visit their family member safely. Staff had a good understanding of how to meet the needs of people when they approached the end of their life.

The registered managers and management team worked closely together and had a good understanding of their roles and responsibilities. There were systems to check the quality of the service through audits, and meetings with staff and relatives were undertaken to obtain feedback about the service. The provider and registered managers were committed to driving improvements in the home and were responsive to feedback given.