Lavender Villa
- Care home
- 40 beds
- Nursing care
- Dementia care
- Registered since 2019
- Chester, Cheshire West and Chester, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Requires improvement at every inspection since 2018.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 69
rated care homes in Cheshire West and Chester are rated Requires improvement, like this one.
Lavender Villa: inspection record
Rated Requires improvement in November 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Orchid Villa (Good, less than 0.1 miles away) and Rose Villa (Good, less than 0.1 miles away).
Nearest care homes:
- – Bluebell Villa Not yet rated, less than 0.1 miles away
- G Orchid Villa Good, less than 0.1 miles away
- G Rose Villa Good, less than 0.1 miles away
- RI Belong Chester Requires improvement, 0.3 miles away
- G Chester Lodge Care Home Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 6 November 2021. Quoted under the Open Government Licence.
Lavender Villa provides nursing and personal care for up to 40 people who require functional mental health care. At the time of our inspection there were 35 people using the service.
Read the rest of CQC's summary
Lavender villa is a purpose build single story building set within the Grosvenor Villas complex of care services. People have their own bedrooms and can access a variety of communal areas including living, dining and outside areas and adapted bathrooms.
What inspectors found
Systems for checking the safety of care were not always robust and did not identify some of the shortfalls we found at this inspection. The management and staff team were keen to drive improvement within the home and people spoke positively about how they were supported to achieve good outcomes. The service was in the process of restructuring the management team and some recruitment in this area was ongoing.
Read the rest of CQC's summary
People were happy with how they were supported with their medicines. However, records did not always contain enough detail about how staff should support people who required their medicines to be given covertly or had medicines prescribed that they needed occasionally. We made a recommendation that the provider review best practice guidance to ensure people are safely supported to take their medicines. Staff were safely recruited and generally there were enough staff to meet people's needs. The service completed relevant risk assessments and staff knew how to reduce these risks as much as possible and relevant records were in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care plans were in place, although the quality of records varied. People spoke positively about how they were supported, and staff had received a variety of relevant training and spoke positively about the induction process. People were supported to access health care services as needed. People enjoyed their meals and could choose what they wanted to eat.
Staff were kind and caring and knew people well. People's privacy and dignity was respected. People were encouraged to remain independent where possible and supported to make decisions for themselves.
People and relatives were involved in developing care plans. People were supported to access a range of activities both within the service and in the community. People felt able to raise concerns, and where complaints had been made these were investigated. People's end of life care needs were considered and staff were able to complete training in this area.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 6 November 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 November 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Nicola Townley
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 6 November 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Barker Care Limited
- Ownership type
- Organisation
- Companies House number
- 01385930 (opens Companies House)
Barker Care Limited runs 9 services in England, 5 of them in the North West. 6 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Barker Care Limited
- G Arbour Walk Good. Care home with nursing, Bristol, South West
- G Cedar Park Nursing Home Good. Care home with nursing, Bath and North East Somerset, South West
- G Eden Mansions Nursing Home Good. Care home with nursing, Cheshire East
- G Orchid Villa Good. Care home with nursing, Cheshire West and Chester
Getting help from Cheshire West and Chester Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Cheshire West and Chester Council
- Ask for a care needs assessment
- Phone: 0300 123 7034
- Support for carers
- Paying for care: Cheshire West and Chester Council
Checked on the council's website, November 2026.
Common questions
- Does Lavender Villa provide nursing care?
- Yes. The Care Quality Commission lists Lavender Villa as a care home with nursing.
- How many beds does Lavender Villa have?
- The Care Quality Commission's register lists 40 beds at Lavender Villa.
- When was Lavender Villa last inspected?
- The Care Quality Commission's latest rating for Lavender Villa was published on 6 November 2021.
- Who runs Lavender Villa?
- Lavender Villa is run by Barker Care Limited. It runs 9 services in England, 5 of them in the North West.
- What is Lavender Villa's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 November 2021.
Contact
- Phone
- 01244 318567
- Address
- Grosvenor Villas, Lightfoot Street, Hoole, Chester, CH2 3AD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Orchid Villa (Good, less than 0.1 miles away) and Rose Villa (Good, less than 0.1 miles away).
Nearest care homes:
- – Bluebell Villa Not yet rated, less than 0.1 miles away
- G Orchid Villa Good, less than 0.1 miles away
- G Rose Villa Good, less than 0.1 miles away
- RI Belong Chester Requires improvement, 0.3 miles away
- G Chester Lodge Care Home Good, 0.4 miles away