Mountain Ash

We found the following examples of good practice.

There was a visitor booking system to manage staggered visits and social distancing. There was a room for visitors to wash their hands, change and dispose of personal protective equipment (PPE) safely.

People were enabled to maintain contact with friends and family through various social media platforms. People needing to self-isolate were supported with increased social contact by staff and activities in their rooms.

There were easy-read and pictorial signs around the home promoting use of face masks, social distancing and limited staff numbers in rooms. Staff had helped people to adjust to the increased use of PPE by promoting fun interactions and providing additional reassurance about their safety.

People had individual risk assessments in relation to infection control and management, this included support to maintain social distancing when going out.

Staff maintained a good practice log with new processes and improvements for managing infection prevention and control.

Further information is in the detailed findings below.

The five questions we ask about services and what we found