Hawkstone House

The care service had been developed and designed in line with the values that underpin Registering the Right Support and other best practise guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary life as any citizen.

People's experience of using this service:

People's care needs were assessed, and they received good quality person-centred care from staff who understood their needs well. Staff promoted people's choice and independence and ensured they had access to a wide range of individualised activities. People were engaged and involved in the day to day running of the home. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible: the policies and systems in the service supported this.

Staff were caring and encouraging of people who lived at the home. They were knowledgeable and received training, supervision and support to carry out their roles effectively. Staff were committed to providing person centred support and fulfilling opportunities for people. We saw staff used a variety of communication styles to ensure people's wishes were heard and acted upon.

People and their relatives praised the standard of care in the home. People said they felt safe and there were enough staff on duty. People and relatives said staff were kind and caring.

Medicines were managed safely, and people's health needs were met. The building and grounds were well maintained.

The registered manager provided people with leadership and promoted an open and supportive team culture. Robust systems were in place to assess, monitor and improve the service. People's views were welcomed on the running of the service. Staff told us there was an inclusive and relaxed atmosphere in the home. One staff member described Hawkstone House as, "Like a family. Everyone helps everybody."

More information is in the full report.