Norwood House Nursing Home

People and relatives praised the standard of care and said staff were kind, caring and attentive. Medicines were managed safely. There were close links with health professionals and other agencies to ensure people's health needs were met and changes responded to promptly. Systems were in place to ensure people were safeguarded from abuse and poor care. The service followed safe infection prevention and control practises.

People's needs were robustly assessed before they moved into the home. People's nutritional needs were met. The home and grounds were attractive and well maintained and there had been consideration to ensure the environment supported people living with dementia.

There was a consistent and experienced staff team in place. Recruitment was managed safely and staff received good induction, training, and supervision.

The registered manager and manager provided staff with leadership and promoted an inclusive and supportive team culture. The provider fostered partnership working and being genuinely engaged in the local community. There was an inclusive, warm, and welcoming atmosphere throughout the inspection and a strong emphasis on people receiving person-centred care and having varied positive opportunities.