Thornfield House

People's experience of using this service: The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways. There was a strong focus on promoting choice, control and independence. People's support focused on taking positive risks to ensure they had as many opportunities as possible for them to gain new skills and become independent.

People received good care and support which met their individual needs.

People and relatives praised the home and the way in which care was provided.

People were supported in a safe environment. Risks to people's health and safety were assessed and managed. The service learnt lessons and improved the safety of the service following incidents.

There were enough staff deployed to ensure people received their required care and support. Staff were kind and caring and treated people well. Staff knew people well and had developed good, caring relationships with them.

Staff had received training to enable them to care for people living at the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Medicines were managed safely, and people's health needs were met.

The service was well managed. The provider had robust systems in place to assess, monitor and improve the service. People were given opportunities to have a say in how the service was provided.