Wallace Mews

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were supported in a way that respected them as individuals and their personal and cultural choices. Staff had a good understanding of people's needs and care records contained good detail to support staff in appropriately helping people. There was a friendly and homely atmosphere at the service and people and staff enjoyed each other's company. One relative told us, "It's all lovely. I wouldn't have them anywhere else. It's perfect."

Right Care People received high quality care from staff who had completed a range of training and were well supported by management. Care records contained information about risks related to support and how staff should deal with or mitigate these risks. Doors in some areas were left unlocked posing a potential hazard. The registered manager addressed this issue. People looked happy and relaxed in the company of staff and had a good relationship with them. Staff looked to ensure people lived the best life they could.

Right Culture There was a strong culture of delivering high quality care. All staff were committed to ensuring people had the same opportunities and access to services as the wider public. There was strong and effective leadership at the home, which proactively advocated for people. Family members and professionals all praised the service and said people's lives had been enhanced from living at the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk