Garden Hill Care Centre
- Care home
- 40 beds
- Nursing care
- Dementia care
- Registered since 2011
- South Shields, South Tyneside, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection moved it down from Good to Requires improvement.
1 month
since the latest rating was published.
2 of 30
rated care homes in South Tyneside are rated Requires improvement, like this one.
Garden Hill Care Centre: inspection record
Rated Requires improvement in September 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Westoe Grange Care Home (Good, 0.1 miles away) and Wallace Mews (Good, 0.3 miles away).
Nearest care homes:
- G Westoe Grange Care Home Good, 0.1 miles away
- G Wallace Mews Good, 0.3 miles away
- G Chichester Court Care Home Good, 0.4 miles away
- G Ashlea Mews Good, 0.4 miles away
- G Wallace Lodge Good, 0.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 September 2026 (assessment visit 15 April 2026). Quoted under the Open Government Licence.
Date of assessment: 14 – 15 May 2026. Garden Hill Care Centre is registered to provide accommodation, nursing and personal care to older people, some of whom are living with dementia, have a sensory impairment and/or a physical disability. At the time of the assessment there were 34 people using the service. We assessed this service due to concerns received in relation to the safe care and treatment of people.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We found a breach of legal regulation in relation to medicines management and governance arrangements.
Governance systems did not always identify or manage risks effectively. Audits missed inaccuracies in care records, inconsistencies between care plans and risk assessments, and records were not reviewed in line with the providers processes.
Medicine management needed improvement. While medicines were generally stored securely and stock levels were accurate on inspection, pharmacy delays had led to missed medicines. Concerns were also found with temperature monitoring, escalation of out-of-range temperatures and records for prescribed creams.
Safeguarding oversight, partnership working and staffing deployment needed improvement. Safeguarding evidence was inconsistent, and limited oversight of communal areas contributed to incidents between people and risk management concerns.
Despite these concerns, people and relatives spoke positively about the care provided. Staff were described as kind, caring and respectful, and observations showed positive interactions. People were supported to maintain independence, make choices and take part in meaningful activities.
The service worked with health and social care professionals to support people’s wellbeing, and referrals were made when needed. Care plans included person-centred information, and people were supported to access healthcare and maintain healthier lifestyles.
Leaders were open to feedback and committed to improvement. Staff reported positive relationships with managers and felt able to raise concerns. The provider had introduced technology to help identify risks and changes in people’s needs, alongside ongoing work to improve culture, oversight and care quality.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to the safe management of people’s medicines.
-
Effective
Good
Effective – this means we looked for evidence that people’s care,treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement.This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance arrangements.
Questions to ask when you visit
- Safe was rated Requires improvement on 7 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 7 September 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Lindsey Cheyne
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)11 inspection reports, latest 9 September 2021. Latest assessment published 7 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- MMCG (CCH) (2) LimitedBrand: Maria Mallaband Care Group
- Ownership type
- Organisation
- Companies House number
- 07714184 (opens Companies House)
MMCG (CCH) (2) Limited runs 13 services in England, 6 of them in the North East. 9 are rated Good or Outstanding and 4 are rated Requires improvement or Inadequate.
Other services run by MMCG (CCH) (2) Limited
- G Amber Court Good. Care home with nursing, Blackpool, North West
- G Astor Court Good. Care home with nursing, Northumberland
- G Astor Lodge Good. Care home with nursing, Northumberland
- G Dussindale Park Good. Care home with nursing, Norfolk, East of England
Getting help from South Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at South Tyneside Council
- Ask for a care needs assessment
- Phone: 0191 424 6000, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm. Out-of-hours emergencies: 0191 456 2093
- Contact adult social care online
- Support for carers
- Paying for care: South Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does Garden Hill Care Centre provide nursing care?
- Yes. The Care Quality Commission lists Garden Hill Care Centre as a care home with nursing.
- How many beds does Garden Hill Care Centre have?
- The Care Quality Commission's register lists 40 beds at Garden Hill Care Centre.
- When was Garden Hill Care Centre last inspected?
- The Care Quality Commission's latest rating for Garden Hill Care Centre was published on 7 September 2026.
- Who runs Garden Hill Care Centre?
- Garden Hill Care Centre is run by MMCG (CCH) (2) Limited. It runs 13 services in England, 6 of them in the North East.
- What is Garden Hill Care Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 7 September 2026.
Contact
- Phone
- 0191 497 5255
- Address
- 32 St Michaels Avenue, South Shields, NE33 3AN Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Westoe Grange Care Home (Good, 0.1 miles away) and Wallace Mews (Good, 0.3 miles away).
Nearest care homes:
- G Westoe Grange Care Home Good, 0.1 miles away
- G Wallace Mews Good, 0.3 miles away
- G Chichester Court Care Home Good, 0.4 miles away
- G Ashlea Mews Good, 0.4 miles away
- G Wallace Lodge Good, 0.5 miles away