The Villas

The Villas is a Residential Care Home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The Villas accommodates up to eight people in one adapted building, where people had access to communal areas along with their own individual bedrooms. At the time of the inspection there were eight people using the service.

Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The home was meeting the principles of this policy.

There was a registered manager in post at the time of our inspection. A Registered Manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from the risk of abuse. Risk were assessed and planned for to keep people safe. People received support from sufficient safely recruited staff. People had their medicines administered as prescribed. People were protected from the risk of cross infection. The provider had systems in place to learn when things went wrong.

People's needs were assessed and they had plans in place to meet those needs. Staff received training and were supported in their role. People's environment had been adapted to meet their needs.

People received consistent support from staff. People could choose their meals and were supported to eat and drink safely. People were supported to maintain their health and well-being.

People had choice and control of their lives and staff were aware of how to support them in the least restrictive way possible; the policies and systems in the service were supportive of this practice.

People were supported by caring staff and they had good relationships with staff. People were supported to make choices and staff promoted people's independence. People's communication needs were assessed and planned for. People's privacy and dignity was protected by staff.

People's preferences were understood by staff. People were supported follow their interests. People and relatives understood how to make a complaint.

Notifications were submitted as required and the manager understood their responsibilities. People were engaged in the service and felt able to approach the registered manager. Staff felt supported in their role and were involved in the service. Quality audits were in place and were used to drive improvement.

The five questions we ask about services and what we found