Oak House

We found the following examples of good practice

• A visiting policy and procedure was in place which had been shared with relatives. This included the booking system and Personal Protective Equipment (PPE) requirements for relatives. Protocols were in place to ensure the visiting area was sanitised between visits. • When visits had been restricted other methods were used to ensure people continued to have contact with their loved ones such as, video and telephone calls. • People continued to be supported to access the community to maintain their emotional wellbeing. Risk assessments were in place to ensure people were supported to remain safe when accessing the community. • Easy to read formats were produced to ensure people were provided with information on how to keep safe in a way they understood. • The environment was clean and additional cleaning had been implemented to lower the risk of cross transmission. Specialist equipment was used to sanitise all areas to ensure 'hard to reach' areas were cleaned effectively. • Staff were supported by the registered manager and deputy manager during periods of anxiety and the provider had an internal wellbeing service available for staff.

The five questions we ask about services and what we found