Rutland House

Rutland House is a Residential Care Home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Rutland House accommodates up to seven people in one adapted building, where people had access to communal areas along with their own individual flats. At the time of the inspection there were seven people using the service.

Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The home was meeting the principles of this policy.

People were kept safe from abuse and had their risks were assessed and planned for. People were supported by sufficient staff. Medicines were administered safely. People were protected from the risk of cross infection. The provider had systems in place to learn when things went wrong.

People's needs were assessed and care plans were in place to meet them. Staff had training which supported them in their role. People were supported to receive consistent care in an environment that was designed meet their needs. People were supported to choose their meals and eat and drink safely. People had their health needs met.

People had choice and control of their lives and staff were aware of how to support them in the least restrictive way possible; the policies and systems in the service were supportive of this practice.

People received support from staff who were caring. People could make choices and were supported to maintain their independence. People had their communication needs assessed and their privacy and dignity was protected by staff.

People received support which was person centred care and staff understood their preferences. People understood how to make a complaint about the service.

The registered manager submitted notifications as required and understood their responsibilities. The rating from the last inspection was on display.

People were involved in the service and there were regular checks on the quality. There were audits in place and action plans which were used to drive improvement.

The five questions we ask about services and what we found