Cauldon Place

Cauldon Place accommodates people on one site that is separated into a number of flats. Some flats are single occupancy and some flats are shared, meaning they have shared communal spaces.

People got their medicines when they needed them from staff who were well trained and safely recruited.

There were enough staff to meet people's needs and ensure their safety.

We were assured the provider had suitable systems in place to help prevent the spread of infection.

People knew the management team and felt they listened to them and acted on their feedback. Staff also felt listened to and had confidence in the management team and provider.

There were systems in place to check on the quality of the service people received and action was taken to make improvements where they were needed.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • Model of care and setting maximises people's choice, control and independence

Right care: • Care is person-centred and promotes people's dignity, privacy and human rights

Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives