Highgate Lodge Care Home
- Care home
- 24 beds
- No nursing
- Dementia care
- Registered since 2022
- Central Walsall, Walsall, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
Its last inspection moved it down from Good to Requires improvement.
11 months
since the latest rating was published.
18 of 57
rated care homes in Walsall are rated Requires improvement, like this one.
Highgate Lodge Care Home: inspection record
Rated Requires improvement in November 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Highgate Road (Good, 0.2 miles away) and Hawabu House (Good, 0.3 miles away).
Nearest care homes:
- RI Havencrest Residential Care Ltd Requires improvement, 0.1 miles away
- G Highgate Road Good, 0.2 miles away
- G Hawabu House Good, 0.3 miles away
- I South Street Inadequate, 0.6 miles away
- G Delves Court Care Home Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 19 November 2025 (assessment visit 24 July 2025). Quoted under the Open Government Licence.
We carried out this inspection on the 6 August 2025. This assessment was carried out in response to CQC receiving information of concern. Highgate Lodge Care Home is a residential care home providing personal care to up to 24 people. The service provides support to older and younger adults, people who are living with dementia and people with a physical disability. The provider’s systems were not always effective in ensuring people received safe care and treatment. Systems to review and monitor medicines were not effective and did not ensure medicines were administered safely. There was a lack of oversight in relation to governance. Checks on the environment were not always effective in driving improvements. The provider was in breach of the legal regulations relating to obtaining consent and governance systems. However, there were enough safely recruited staff to support people safely who had received training and were supported in their role. Staff worked with other agencies to support people and understood how to safeguard people from abuse. Staff worked flexibly to support people and helped to maintain their health and wellbeing. Staff supported people to make choices and decisions about their care and remain as independent as possible. Staff were kind and caring and treated people with respect and dignity. There were systems in place to support people and staff which ensured equality, diversity and human rights. There were processes in place for people to speak up if they had any concerns. We have asked the provider for an action plan in response to the concerns identified at this inspection.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed. The service was in breach of legal regulation in relation to obtaining consent.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment, and support resulted in good outcomes and promoted a good quality of life, based on the best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership were inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 19 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 19 November 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 15 April 2023. Latest assessment published 19 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Twenty One Care Services Limited
- Ownership type
- Organisation
- Companies House number
- 13619571 (opens Companies House)
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Highgate Lodge Care Home provide nursing care?
- No. The Care Quality Commission lists Highgate Lodge Care Home as a care home without nursing.
- How many beds does Highgate Lodge Care Home have?
- The Care Quality Commission's register lists 24 beds at Highgate Lodge Care Home.
- When was Highgate Lodge Care Home last inspected?
- The Care Quality Commission's latest rating for Highgate Lodge Care Home was published on 19 November 2025.
- Who runs Highgate Lodge Care Home?
- Highgate Lodge Care Home is run by Twenty One Care Services Limited.
- What is Highgate Lodge Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 19 November 2025.
Contact
- Phone
- 01922 646168
- Address
- 66 Highgate Road, Walsall, WS1 3JE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Highgate Road (Good, 0.2 miles away) and Hawabu House (Good, 0.3 miles away).
Nearest care homes:
- RI Havencrest Residential Care Ltd Requires improvement, 0.1 miles away
- G Highgate Road Good, 0.2 miles away
- G Hawabu House Good, 0.3 miles away
- I South Street Inadequate, 0.6 miles away
- G Delves Court Care Home Good, 0.6 miles away