Hawabu House

The person was supported safely by staff who knew them well and understood their needs. Staff had been safely recruited and had received training relevant to their role and the person’s individual support needs. The person was involved in their assessment and management of risks and they received their medicines as prescribed. Staff followed infection control procedures to protect the person from the risk of cross infection.

The person’s needs were continually assessed and staff followed guidance in the person’s care plans to ensure their diverse needs were met. Staff worked in partnership with both health and social care agencies to meet the person’s holistic needs. Staff sought the person’s consent before care was provided and respected the person’s decisions to refuse care. Staff demonstrated they understood how to act in the person’s best interests, in the event their ability to make decisions was impacted.

Staff had a caring approach towards the person they supported. The person was offered choices and their independence was promoted where possible. Staff wellbeing was considered and supported by the management team.

The person was involved in planning their care and when their needs changed, there were systems in place to keep the staff team up to date to ensure care met the person’s current needs. The person’s communication needs were assessed and staff supported them to understand decisions about their support. The person was confident to raise concerns and there was a system in place for the management of complaints.

The management team carried out frequent checks and audits to monitor the quality of care provided. Staff told us they were confident to speak up if they had any concerns. The registered manager and nominated individual were open to feedback and recorded learning from incidents and events to improve the quality of the person’s experiences.