Fitzwilliam House Care Home

We found the following examples of good practice.

The service was only receiving essential visitors at the time of our inspection. Any person entering the building had their temperature taken and wore full personal protective equipment (PPE) including a face visor.

People were supported by staff in full PPE, whether that person was COVID-19 positive or negative. This is called barrier nursing. This is to protect both staff and people living in the service from spreading infection.

The registered manager told us that they had changed systems within the service to reduce the spread of infection. Staff entered through a back entrance immediately into a staff changing area where they changed into clean uniform and PPE.

Staff worked in set groups in units known as 'cohorting' and did not mix between the units they were allocated to. This approach also applied to domestic staff. Kitchen staff entered the kitchen through a separate entrance and did not mix with other staff.

The building was clean and free from clutter. During our inspection we observed staff cleaning communal areas. The registered manager told us that frequently touched areas were cleaned more often.

All staff had received training in the use of PPE, and how to put it on, take it off and dispose of it safely. The registered manager had organised role play sessions at the beginning of the COVID-19 pandemic to give staff the opportunity to practice what they had learnt.

The registered manager and provider ensured staff had regular well-being, monitoring and support meetings. The provider was arranging counselling to be offered to staff in recognition of how the current COVID-19 pandemic may have affected staff's well-being.

The five questions we ask about services and what we found