Cottenham Court Care Home

We found the following examples of good practice.

There was a purpose-built visiting area in place with a clear screen and sound system with call bell to separate visitors from people. Visitors could visit their family member/friend by appointment. Entrance and exits for visitors were a different door to the main entrance to the home. These visits had been suspended but have just restarted. Visitors would be COVID-19 lateral flow tested just prior to the visit and Personal Protective Equipment (PPE) would be made available.

On arrival into the building, external visitors including a health or social care visitor must wait to enter. They would then sign in, sanitise their hands and have their temperature checked. They also must answer a health declaration around COVID-19. There may be a request to take COVID-19 lateral flow test. Or demonstrate the result of their last COVID-19 PCR test. PPE would be made available.

Hand sanitiser facilities and PPE were available at entrances and exits to the home. Hand sanitiser and PPE stations containing stock, were also available in different areas throughout the home. Handwashing competencies took place to make sure staff followed their training.

People at the home and their named relative were communicated to re COVID-19 restrictions and updates including vaccinations via a letter. Phone calls and video calls were also available to people to stay in contact with friends and family. New computer tablets had been purchased to help people to stay in contact.

Communal furniture had been spread out to promote social distancing. Communal areas were uncluttered to aid with effective cleaning and windows were open to promote good ventilation.

Nurses at the home had been asked to take on district nurses delegated tasks for people on the residential areas of the home during COVID-19.

There were three infection control champions at the home.

The five questions we ask about services and what we found