Rivelin Care Home

People were happy with the care they received, they felt safe and well looked after.

People had support from staff who had been safely recruited. Staff received training in safeguarding and understood their role and responsibilities to protect people from abuse.

People and staff spoke positively about the management of the service. Staff receive guidance and support from management regularly and when required. The service had enough staff to keep people safe. We observed staff respecting people's privacy and dignity when providing care and support.

People were supported to take their medicines safely as prescribed.

Staff followed care plans and risk assessments which were in place for known risk, up to date, and regularly reviewed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were regularly asked their views on the service provided and action had been taken when suggestions were made.

People were supported to have access to healthcare services to monitor and maintain their health and well- being. People were encouraged to maintain a healthy diet, where people had specific dietary requirements, these were catered for.

The provider and staff worked in partnership with other health and social care agencies to deliver good outcomes for people and to ensure their needs were met and reviewed.