Sussex House Care Home

People told us they felt safely supported by staff who understood their individual needs. Staff understood types of abuse to look out for and were confident in the processes in place to raise their concerns for further investigation. The registered manager ensured staff training remained up to date. Staff received appropriate supervision and spoke positively about the management approach. People received assessments of their individual needs. Identified risks were recorded with actions to support the delivery of safe care and support, and to help people to safely manage their independence with everyday tasks. People received their medicines safely as prescribed. Although some parts of the service required decorating, the home environment was clean and well maintained.

The service was well managed. A range of checks were completed to maintain and improve standards. Feedback was obtained form people to help identify areas for improvement. Relatives raised concerns they were not routinely asked for their feedback. The registered manager acknowledged there was scope to widen input about the service and to better evaluate information received. Staff told us they felt engaged and involved with service development. They told us they would not hesitate to raise any concerns including whistleblowing any bad practice. Staff received good induction to their roles and felt everyone was treated fairly with respect.